Privacy Policy
This Privacy Policy governs the manner in which Nexis Connect, a Canada-based sole proprietorship registered as CStream AI collects, uses, maintains, and discloses information collected from users of the Nexis Connect voice and chat assistant services. This Privacy Policy applies to our website and all products and services provided by Nexis AI Connect.
Information Collected
We collect personal information provided voluntarily by Users, including but not limited to names, email addresses, phone numbers, and payment information processed securely through Stripe, a third-party payment provider. Additionally, we collect usage data, such as interaction logs, IP addresses, browser types, and device information. Cookies and similar tracking technologies may also be utilized to enhance user experience and analyze website performance. When you provide your phone number, you consent to receive SMS and MMS communications from us. Message frequency may vary. Message and data rates may apply. You may opt out at any time by replying STOP
Use of Information
Nexis Connect utilizes collected information primarily to provide, maintain, and improve our services. Specifically, information is used for user authentication, subscription management, customer support, and communication purposes, including automated communications generated by artificial intelligence (AI). We may occasionally send promotional or marketing communications, from which Users may opt out at any time.
Data Sharing and Disclosure
We do not sell or rent personal data to third parties. Information may be disclosed only to trusted third-party service providers necessary to operate our business, including data hosting services located in the United States and Canada, and payment processing services provided by Stripe. We may disclose personal data to comply with applicable laws, regulations, or legal processes.Message content and delivery information may be shared with telecommunications carriers and vendors as necessary to transmit SMS/MMS messages.
International Data Transfers
Your personal information may be transferred to and processed in the United States, Canada, or other jurisdictions where our service providers operate. By using Nexis Connect, you consent to this international transfer of your information and acknowledge the existence of such transfers outside your country of residence.
AI-Generated Communication
Communications from Nexis Connect may be generated and managed by artificial intelligence technologies. By using our service, you acknowledge and consent to interact with automated communications.
Data Retention
Nexis Connect retains user data only for as long as is necessary to fulfill the purposes for which it was collected, including compliance with legal, accounting, or reporting requirements. Upon termination of your account, data may be retained for a reasonable period for these purposes.
User Rights
Users have the right to access, correct, update, or request deletion of personal information. Users from certain jurisdictions, such as the European Union under GDPR or California residents under CCPA, may have additional rights including objection to processing and data portability. To exercise these rights, please contact us at [email protected].
SMS/MMS Communications: You may opt out of receiving SMS or MMS messages at any time by replying STOP to any message. To receive assistance, reply HELP or contact us at [email protected]. Message frequency may vary, and standard message and data rates may apply.
Security
We employ industry-standard security practices designed to protect your personal data, although no internet transmission or storage method is entirely secure.
Policy Changes
Nexis Connect reserves the right to update this Privacy Policy periodically. Users will be informed via email or a notice on our website of significant changes.
Contact Us
For questions regarding this Privacy Policy, please contact: [email protected]
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